We are currently experiencing a high number of orders and calls and continuing to work in strict social distancing conditions. We are therefore experiencing some delays for which we sincerely apologise.
Please be aware that your order or your refund may take a little longer than usual to arrive, and certain lines may not always be in stock due to various supply delays. Orders that were received by midnight 13 December will be processed in time for delivery by Christmas Eve. Orders received after that date cannot be guaranteed unfortunately and all orders received after 20 December will not be delivered until after Christmas.
Thank you in advance for your understanding and your ongoing support.
Q) What are the shipping and handling costs and where do you deliver to?
A) Dogs Trust charge just £4.95 per order to post anywhere in the United Kingdom. We also offer an Express Delivery Service to UK mainland addresses.
We are no longer able to ship to Ireland and the EU for direct ship orders, as our courier service provider DPD currently does not provide this service post-Brexit.
We are able to ship to Northern Ireland via Royal Mail but due to changing regulations, please note your order will take longer to arrive. Certain items such as plant seeds and kits cannot be sent to Northern Ireland currently. Thank you for your patience and understanding.
Q) How long will my order take to arrive?
A) Your order will be processed upon receipt and should be delivered within 7 working days if items are in stock (addresses outside of the UK mainland will take longer). Please allow enough time for any onward postage of cards and gifts and order early to avoid disappointment.
Larger sized parcels are sent via couriers DPD and Parcel Force and if a mobile number is provided you will be advised via text message of the anticipated delivery date.
Q) When do I need to order by to get my goods in time for Christmas?
A) We usually deliver within 7 working days but orders can take longer at busy times. All orders received by noon on the 13th December 2021, excluding personalised items, should be received by Christmas Eve subject to stock availability.
Q) Do you offer next day delivery?
A) Dogs Trust are delighted to offer an express delivery service.
The cost of express delivery is £8.95 for any size of order and can be selected during checkout.
This service is only available for UK mainland addresses, excluding Scottish Highlands.
Please place your order before 12 noon from Monday to Thursday and we will despatch your parcel promptly for next day delivery.